Ethoca Alert Reason Code- New Mapping (from Jun18th, 2024)

This table scrolls horizontally. Make sure to check all columns.

The first two columns show the reason code, with a description. The last three columns show the valid reason code & result code combinations in their xxx.yyy format.

Confimed Fraud

Reason Code	Description	Outcome	Refunded	Not Refunded	Not Settled
100	Alert allowed you to stop the fraud	Resolved	100.001	invalid	100.003
101	Resolved with partial refund	Resolved	101.001*	101.002	101.003
102	Transaction failed authorization	Resolved	invalid	invalid	102.003
103	Account suspended from placing future orders	Resolved	103.001	103.002	103.003
900	Not refunded for other reasons	Declined	invalid	900.002	invalid
901	Descriptor does not belong to Merchant	Declined	invalid	901.002	invalid
902	Transaction could not be found	Declined	invalid	902.002	invalid
940	Duplicate Alert	Declined	940.001	940.002	940.003
950	Unable to process refund	Declined	invalid	950.002	invalid
951	Transaction refunded or cancelled before the alert	Resolved	951.001	invalid	951.003
952	Transaction previously received a chargeback	Declined	952.001	952.002	invalid
953	Transaction older than 120 days	Declined	953.001	953.002	invalid
954	Transaction 3D secure authenticated successfully	Declined	954.001	954.002	invalid
956	Unable to stop order fulfillment	Declined	956.001	956.002	956.003
998	Shipper has been contacted/intercept in progress	Resolved	998.001	998.002	998.003
999	Work in progress	WIP	invalid	999.002	invalid

Customer Dispute

Reason Code	Description	Outcome	Refunded	Not Refunded	Not Settled
100	Case resolved with customer	Resolved	100.001	100.002	100.003
101	Resolved with partial refund	Resolved	101.001*	invalid	invalid
102	Transaction failed authorization	Resolved	invalid	invalid	102.003
900	Not refunded for other reasons	Declined	invalid	900.002	invalid
901	Descriptor does not belong to Merchant	Declined	invalid	901.002	invalid
902	Transaction could not be found	Declined	invalid	902.002	invalid
940	Duplicate Alert	Declined	940.001	940.002	940.003
950	Unable to process refund	Declined	invalid	950.002	invalid
951	Transaction refunded or cancelled before the alert	Declined	951.001	invalid	951.003
952	Transaction previously received a chargeback	Declined	952.001	952.002	invalid
953	Transaction older than 120 days	Declined	953.001	953.002	invalid
954	Transaction 3D secure authenticated successfully	Declined	954.001	954.002	invalid
957	Disagree with the reason, chargeback will be disputed	Declined	invalid	957.002	invalid
999	Work in progress	WIP	invalid	999.002	invalid

* mandatory - alert_outcome_amount (=partial refund amount)