Overview

PayShield is focused on payment dispute resolution & chargeback prevention. The objective of the system is to accelerate dispute resolution and significantly reduce chargebacks by notifying merchants of disputes that have been raised by card programs (Visa / Mastercard), and allowing the merchants to respond to and mitigate the disputes before they become chargebacks. There are several options available for merchants on how to handle the alert:

1. Implementing tight integration into the merchants payment system, which will empower merchants to respond more efficiently and effectively to alerts raised by card programs (Visa / Mastercard) within the mandated timeframes.

2. Responding to alerts through the PayShield Dashboard and managing them directly from there.

3. Using PayShield's Dispute Intelligence to automatically resolve the alerts with custom rules around the volume, amount, and types of dispute to handle automatically, and the rest to notify the merchant about.

4. Receive the alert notifications via email.