Overview

Order Insight (also known as "TxFind") stores transaction and cart data from the merchant, making it available to Card Schemes (e.g. Visa, Mastercard) or other select providers.

Card Schemes use this data to allow customers and issuing banks to look up unique details for a transaction, helping to resolve cardholder billing confusion and disputes in near real-time.

For customers, enhanced order details are made available to them through their banks' online banking platform or phone app. If a customer chooses to contact their issuing bank, the issuer's call centre or back-office personnel will have access to the same detailed order information.

Access to comprehensive transaction information helps cardholders recognise transactions immediately and empowers issuers to help resolve confusion by validating purchases, or flag as true or first-party fraud, reducing the instance of unwarranted chargebacks.

Solution Highlights

• Eliminate unwarranted chargebacks

• Confirm buying decisions and reduce billing confusion

• Identify fraud and stop first-party / “friendly” fraud

In this documentation, {baseUrl} is used as a placeholder for the base domain of your environment.

Please replace {baseUrl} with the appropriate domain:

• Production: docs.payshield.ai

• Staging/UAT: uat-txfind.payshield.ai